How to Fix the Spotify App When It Keeps Crashing

Is your Spotify app crashing randomly when you try to listen to music or podcasts? This is a frustrating issue, especially when it's not obvious how to fix it. In this article, we'll go over 7 ways you can fix the Spotify app when it keeps freezing or crashing on your phone or tablet.

Quick Fixes for the Spotify App Crashing

Clear the app's cache by going to Settings and privacy > Data-saving and offline (Android)/Storage (iPhone) > Clear.
Disable Background App Refresh on your iPhone.
Update or fully reinstall the app.
Try a different internet connection, or use cellular data.
Sign in to the app again.
Update your phone if you have a pending OS update.

Method 1

Method 1 of 7:

Clear the Cache

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If you don't have the Spotify app open yet, open it now.
2
Tap Settings and privacy. It's the bottom option on the menu, and it has an icon of a cog wheel.

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3
Tap Data-saving and offline. This option is near the bottom of the menu, between Local files and Media quality.
- If you're on an iPhone, you'll want to tap Storage instead.
4
Tap Clear next to "Clear cache". Once you tap the button, you will be prompted to confirm that you want to clear your cache. Tap Clear cache again.^{[1]
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- Your downloads will not be removed if you clear the cache.

Method 2

Method 2 of 7:

Disable Background App Refresh (iPhone)

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1
Open the Settings app. It has a gear icon and is on your Home Screen by default.
- According to Spotify's community support forum, disabling Background App Refresh can help if the app has been randomly crashing.^{[2]
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2
Tap General. This option also has a gray gear icon.
3
Scroll down and tap Background App Refresh. It's a little ways down the screen, underneath "AutoFill & Passwords."
4
Tap Background App Refresh. It's at the top of the screen.
5
Tap Off. This will disable Background App Refresh. Return to Spotify to see if the app still crashes after disabling Background App Refresh.

Method 3

Method 3 of 7:

Update the App

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If you're on an iPhone, you'll open the App Store. If you're on an Android phone, open the Google Play Store.
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Search for Spotify. Tap on the search bar in your phone's app store and type "spotify." If you don't see a search bar, you might need to expand it by tapping on the magnifying glass button somewhere on the screen (usually in the upper-right or lower-right corner).
- You might need to press the search button or tap on "Spotify" in a list of options after typing the app's name out to see the Spotify app.
3
Tap on Spotify. It should be the first option when you search for "spotify" in the App Store. The Spotify app has an icon with a green circle that has three curved lines inside of it.
4
Tap Update. If there's a pending update available for Spotify, you'll see it on this page. If no update is available, you'll just see a button that says "Open."
- If Spotify has an update, allow it to finish updating before opening it to see if it still crashes.
- If Spotify doesn't have a pending update, you'll want to try the other methods in this article.

Method 4

Method 4 of 7:

Reinstall the App

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1
Uninstall Spotify. Some users have found that uninstalling and reinstalling Spotify fixed the issue where the app was crashing. Here's how to uninstall the app, depending on what type of device you have:
- iPhone:
  - Go to the home screen.
  - Long-press on Spotify until the contextual menu appears.
  - Select Remove app and then Delete app.
- Android:
  - Navigate to Settings.
  - Tap Apps, then See all apps.
  - Find Spotify and tap on it.
  - Select Uninstall and confirm by tapping OK.
2
Reinstall Spotify. To do this, go to the App Store or Google Play Store and search for "Spotify." Tap the button to reinstall the app.
- Once Spotify has been reinstalled, open it and sign in again.

Method 5

Method 5 of 7:

Try a Different Internet Connection

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1
Open your phone's network settings. Here's how to do it, depending on what type of phone you have:
- iPhone: Tap on the Settings app, then tap Wi-Fi.
- Android: Tap on the Settings app, then tap on Network, Network & internet, or something similar. You may have to tap on an additional menu called Internet or Wi-Fi once you're in this menu.
2
Choose a different Wi-Fi network, or disable it completely. According to Spotify, trying a different internet connection can help if you're dealing with the app crashing. If you have another Wi-Fi network you can try, choose it from the list of available Wi-Fi networks and enter the password, if required. Otherwise, disable Wi-Fi completely and use cellular data.
- If you weren't connected to Wi-Fi in the first place, try selecting a Wi-Fi network to connect to instead. You may need to use a public network (like at a store or coffee shop) if you don't have your own Wi-Fi network available.
3
Try Spotify again. Once you're connected to a different internet connection (or cellular data), try using Spotify. If you're still getting crashes, try the other methods in this article.

Method 6

Method 6 of 7:

Re-Sign Into Your Account

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1
Open Spotify and tap on your profile picture in the upper-left corner. According to Spotify's community support forum, signing out and back in to your account twice can help when the app is crashing.^{[3]
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2
Tap Settings and privacy. It's the last option on the list. This option has an icon of a gear.
3
Tap Log out. It's at the bottom of the settings menu. You may have to scroll down slightly to see this button.
- If you're asked for confirmation that you want to log out, tap Yes or Log out to do so.
4
Tap Log in. It's at the bottom of the screen, under the green "Sign up free" button.
5
Choose how you want to sign in. You can choose to sign in by entering your email, or you can select a single sign-on (SSO) option via Google, Facebook, or Apple.
- If you want to sign in with your username, tap the option to sign in with your email. You'll be able to choose if you want to sign in with your email or username.
- If you don't know your Spotify password, tap Sign in without password. You'll be emailed a link that you can use to log in to Spotify.
6
Repeat this process one more time. Signing out and back in twice will allow everything to sync properly, which can help with crashing. If your app is still crashing after doing this,

Method 7

Method 7 of 7:

Update your Phone

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On Reddit, a user was able to fix their app crashing by updating their phone. If you have a pending update available, you can try installing it to see if it fixes your Spotify app crashes.^{[4]
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Navigate to where your phone installs updates. It varies depending on what device you have:
- iPhone: Go to General > Software Update.
- Android: Go to System > Software updates.
3
Install the latest update, if you have one pending. It may take a few minutes to a few hours to install your phone's latest update, especially if you don't have a strong internet connection.
- If you don't have a pending update, use the other methods in this article to fix this issue.
If updating your phone doesn't fix the Spotify app crashing, try the other methods in this article to see if they resolve the issue.