How to Fix People Not Seeing Your Updated Teams Pictures

Download Article

Force your Teams pic to update so other people can see it

Written by Stan Kats | Edited by Nicole Levine, MFA

Last Updated: February 16, 2026 Fact Checked

Download Article

• Log Out and In
|
• Reupload on the Web
|
• Clear the Cache
|
• Contact IT
|
• Video

|Show more |Show less

If you've updated your profile picture on Teams, it usually takes around 24 to 48 hours for other people to see the new picture in calls and chats. If people aren't seeing the new picture after 3 days, there may be an issue with caching—profile photos in Teams can technically remain in the cache for up to 60 days. But don't worry; there are ways to force your new Teams picture to show up for everyone. This wikiHow guide will walk you through the steps.

Why Others Can't See Your Updated Teams Picture

When you change your Teams picture, other people may not see the new one right away. If it's been more than 2 days since you've changed your picture and others still can't see it, you can force the picture to update by logging out and back in to Teams, changing your picture on the web, and clearing the Teams cache.

Steps

Section 1 of 4:

Sign Out and Back In

Download Article

1. 
   Logging out and back in to Teams can force your account to sync. If it's been more than 48 hours since you've changed your Teams picture and others still can't see it, you may just need to resync your account. Here's how:

   • Desktop
     • On Windows or Mac, click your profile picture in Teams and select Sign out. Then, sign back in using the same Teams account.
   • Mobile
     • On Android or iPhone, tap the menu ☰ at the top of Teams, select Settings, then tap Sign out. Once signed out, log back in to Teams.
Advertisement

Section 2 of 4:

Change Your Picture on the Web

Download Article

1. 
   Updating your profile picture in a browser could help others see it faster. If you updated your picture in the desktop app or mobile app, changing your picture in your Microsoft 365 account on the web could force others to see it sooner. Here's what you'll need to do.

   • Log in to Teams in a web browser by visiting teams.microsoft.com and signing in with your account.
   • Click the Activity tab.
   • Click Accounts and orgs.
   • Click Manage next to your Microsoft account.
   • Click your current Teams picture.
   • Click Remove photo.
   • Click Add a photo and select the picture you want to use.
   • Click Save.
   • Close and reopen Teams.

Section 3 of 4:

Clear Teams Cache

Download Article

1. 
   1
   Clear Teams cache on Windows Clearing the cache in Teams can force your updated picture to sync to the Teams servers. Use these steps to clear your Teams application data, which also clears the cache:

   • Close Teams.
   • Right-click the Start menu and select Settings.
   • Go to Apps > Installed Apps.
   • Type teams into the search bar at the top.
   • Click the three dots ••• next to "Microsoft Teams" and select Advanced options.
   • Click Reset to reset the app.
   • Restart Teams.
2. 
   2
   Clear the Classic Teams cache on a Mac If you're using the original Teams app on your Mac, use these steps to clear the cache and help speed up your profile picture update:

   • Close Teams by control-clicking the Teams logo in the Dock and selecting Quit.
   • Open a Terminal from the Launchpad by typing terminal and clicking Terminal in the search results.
   • Paste this command into the Terminal and press ⏎ Return: rm -r ~/Library/Application\ Support/Microsoft/Teams
   • Reopen Microsoft Teams.
3. 
   3
   Clear the New Teams cache on a Mac If you have the New Teams app on your Mac, use these steps to clear the cache and force your picture to update:

   • Close Teams by control-clicking the Teams logo in the Dock and selecting Quit.
   • Open a Terminal from the Launchpad by typing terminal and clicking Terminal in the search results.
   • Paste this command and press ⏎ Return: rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
   • Paste this other command and press ⏎ Return: rm -rf ~/Library/Containers/com.microsoft.teams2
   • Restart New Teams.
4. 
   4
   Clear the Teams cache on mobile To empty the Teams cache on your Android, iPhone, or iPad:

   • Open the Teams app and tap your profile picture.
   • Tap Settings.
   • Tap Data and storage.
   • Tap Clear app data.
Advertisement

Section 4 of 4:

Contacting Your IT Department

Download Article

1. 
   If others still can't see your new Teams picture, see your network administrator. Your Teams profile should be visible to everyone once you complete the troubleshooting steps in this article. If it's not, there's likely an issue with Microsoft Teams caching on your work or school's network. Contact your organization's IT department to let them know of the problem, and they should be able to help troubleshoot and fix it.

   • If it's just one or two people who can't see your new profile picture, they may need to sign out and sign back in and/or clear their Teams cache.

Expert Q&A

Search

Add New Question

Ask a Question

200 characters left

Include your email address to get a message when this question is answered.

Submit

Advertisement

Video

Tips

Submit a Tip

All tip submissions are carefully reviewed before being published

Name

Please provide your name and last initial

Submit

Thanks for submitting a tip for review!