How to Contact Groupon: Email, Chat, X, & More

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Get customer support for refunds, coupon codes, gift cards, & more

Written by Nicole Levine, MFA

Last Updated: January 12, 2026 Fact Checked

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Using Chat and Email (Web)

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Using Chat and Email (Mobile App)

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Using X

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Finding Answers on the FAQ Page

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Q&A

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Warnings

Even though there isn't a Groupon customer support telephone number, you're not out of luck if you need help. Fortunately, there are several ways to contact Groupon's customer support team to speak to a live person, even though the options can be difficult to find. This wikiHow will teach you how to contact Groupon by chat, email, and by reaching out to the customer support team on X. Unfortunately, Groupon does not offer phone support.

Does Groupon have a contact number for support?

Groupon doesn't have phone support, but you can still contact them via email or chat.
On a computer, go to groupon.com/faq, select an order, and choose your issue. Fill out the form and click Chat or Submit an email.
In the app, go to My Stuff > See all, select an order, tap Manage Voucher, fill out the form, and choose Chat or Submit an email.

Method 1

Method 1 of 4:

Using Chat and Email (Web)

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1
Go to Groupon's FAQ page. You can't go to the contact page directly, so you must start with the FAQ page to access the options. You can access the page by clicking the link or by logging in to your Groupon account at groupon.com, hovering your mouse cursor over your name at the upper-right, and selecting Customer Service.^{[1]
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- If you're not signed in to Groupon, you'll see the option to do so at the top of the FAQ. Sign in to your account so the customer service agents have access to your information and order history.
Your recent orders appear at the top of the FAQ.

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Select the option that best describes your issue. For example, if you are having a problem with the merchant, select I'm having issues with the merchant to access more options. Depending on your selection, you may have to choose more options to further narrow down your problem. Eventually, you'll be taken to a form that gives you room to explain your issue.
- For some issues, you may be redirected to an online help document instead of a form to fill out. If that happens, return to the FAQ and try a different option.
4
Fill out the form. The form questions vary by issue and product type, but you'll usually have to enter some details to proceed. For example, if you were unable to use your voucher with a specific merchant, you'll need to select the merchant's reason from a menu, enter the date you tried to use the voucher, and provide additional details.
- For most queries, you'll also be able to upload documents, such as screenshots or saved email messages. To attach a document, click the paperclip icon.
5
Click the Chat or Email option to submit your form. Depending on the issue, you may see the option to Chat, Submit an email, or sometimes both. Selecting an option will connect you with Groupon customer service via chat or email.^{[2]
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- If you submitted an email, you'll receive a confirmation message via email shortly. Groupon customer service will get back to you within 1 to 2 business days.^{[3]
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- If you're using live chat to speak to Groupon customer service, you'll be connected to a support agent via chat.

Method 2

Method 2 of 4:

Using Chat and Email (Mobile App)

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While Groupon doesn't have a contact phone number for customer support, you can still speak to someone via chat or email using the mobile app on your Android, iPhone, or iPad.^{[4]
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This displays all your Groupon deals and purchases.
This takes you to that Groupon service or product's details page.
It'll be near the bottom of the product or service's info. This will open a contact form.^{[5]
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Fill out the form with all necessary details. The form fields may vary depending on the product, but be sure to provide as many details as possible so the customer service agent has everything they need to help you.^{[6]
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- For most issues, you'll also be able to upload documents, such as screenshots or saved email messages. To attach a document, tap the paperclip icon and select it from your phone or tablet.
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Tap the Submit an email or Chat option. The options will vary by product, so you may see one or both options.
- If you submit an email, you'll receive a confirmation message via email shortly. Groupon customer service will get back to you within 1 to 2 business days.^{[7]
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- If you're using live chat to speak to Groupon customer service, you'll be connected to a support agent via chat.

Method 3

Method 3 of 4:

Using X (Twitter)

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1
Go to the @GrouponHelpUS customer support profile on X. If you have an X (Twitter) account, you can contact Groupon support by sending a direct message. Customer support via X is available 7 days a week, from 8 am to 6 pm CST.
- You can go directly to the @GrouponHelpUS profile at x.com/GrouponHelpUS, or search for "GrouponHelpUS" using the X app or website.
- If you don't have an X account (formerly Twitter), you can create one for the purpose of contacting Groupon. It's free to create an account–just download the X app or go to x.com to get started.
- Groupon has 2 official X accounts. Their main account, @Groupon, does not provide customer service.^{[8]
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Send a direct message to Groupon support. Once you’re on the Groupon customer support page, click or tap the envelope icon near the top of the profile. Type your message and include any pertinent details, including your name, the email address you use on Groupon, the issue you’re having, and order number (if applicable). Provide as much information as possible and send your message when you’re finished.
- As an alternative, you could tweet a message and tag @GrouponHelpUS. However, since you’ll probably need to provide some identifying information to get help with your problem, a direct message is the best option.
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Check your DMs for a reply. If you're using the Groupon mobile app, you should get a notification when customer support replies to your message. You can also check your inbox by clicking or tapping the Chat option in the menu.
- Groupon doesn't specify a timeframe in which you should expect a response. However, you will likely receive a reply within 1 to 2 business days.

Method 4

Method 4 of 4:

Finding Answers on the FAQ Page

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1
Go to www.groupon.com/faq. The Frequently Asked Questions page hosts users' most commonly requested topics, so you can use this section of the site to find answers to many questions you might have.
- The FAQs are divided into many categories, including Groupon Gifts, Using a Groupon, and Groupon Goods Marketplace Orders.
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Select the help document that best describes your issue. This will display the help document for the selected issue.
- Depending on your issue, you may be prompted to select additional options before you're provided a help document.
- Keep in mind that you may not see a direct copy of your own question. If you don't see a perfectly matching result, try to look for similar concerns from other users.
Depending on your issue, you may be given some troubleshooting steps that can help you solve the problem on your own. You may see additional links at the bottom to other help documents that you may find helpful. For some issues, you may be redirected to a form that allows you to submit an email or fill out a request to chat with a customer support agent.

Community Q&A

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Question

What do I do if my Groupon code doesn't work? I contacted Groupon, and they reached out to the business, but the business won't contact me. Now, I would like a refund and my emails are not returned.

Community Answer

I have the same problem, I wrote to Groupon and told them that I will ask my credit card company to charge back if they do not resolve this issue. I am sure the credit card company will resolve it in my favor as I did not receive what I paid for. Always dispute something like this with your credit card.

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Question

How do I get a credit card reimbursement from Groupon?

Community Answer

You should contact Groupon first to see if they will issue you a refund themselves. If not, you'll need to contact your credit card company directly.

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Question

Can you call Groupon for customer support?

Community Answer

Groupon no longer offers support by phone. Try using this link to access Live Chat: https://www.groupon.com/customer_support#contact-us You could also enter "Live Chat Groupon" into the help search bar. If you still have trouble, you can reach out to Groupon's Twitter handle @Groupon.

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Warnings

Groupon Goods orders must be returned within 30 days for a refund or canceled online within a few hours of placing the order.^{[9]
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Groupon deal vouchers can only be refunded within 3 days of purchase.^{[10]
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GrouponLive and Groupon Getaways are often non-refundable.^{[11]
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