Easy Ways to Get Help in Windows 11: Complete Guide

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Learn how to troubleshoot errors and get assistance from Microsoft

Co-authored by Hannah Dillon Reviewed by Stan Kats

Last Updated: March 21, 2026 Fact Checked

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Using the Get Help App

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Using a Troubleshooter

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Contacting Microsoft

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FAQ

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Video

Do you need help with Windows 11? If something is going wrong, it can be hard to know exactly how to fix the problem. Thankfully, Windows has some built-in support you can use with the Get Help app and its plethora of troubleshooters.

Ways to Get Help in Windows 11

Open the Get Help app, type what's going on, then use the suggestions to fix the issue.
Open your Settings app and navigate to System > Troubleshoot > Other troubleshooters to run a troubleshooter that can help with your issue.
Go to Microsoft support's contact page, click Windows > Get Home support, then type your issue in the question bar to access the option to contact Microsoft.

Section 1 of 4:

Using the Get Help App

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Get Help is an app in Windows 11 that lets you troubleshoot problems with your computer.
The Get Help system app will open. Use the search bar in the app to look for your problem, and use the suggestions and troubleshooters inside the app to fix the problem that you're having with your computer.^{[1]
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Next to the magnifying glass icon, there will be a text bar that says "Example: Can't install Office." Place your cursor into this bar and type what you need help with (for example, "Bluetooth not working.")
The Get Help app will populate with articles from Microsoft Support and Microsoft's help community forum. Click on one of the topics to get the steps on how to fix your issue.
If the articles aren't helping, you can click the Contact Support button to connect with a Microsoft customer service agent who can provide one-on-one support.

Section 2 of 4:

Using a Troubleshooter

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The easiest way to do this is to right-click the Windows icon in your taskbar and click Settings.
It's in the left-hand sidebar, and it has an icon of a computer screen.
You'll have to scroll slightly to find this option. The Troubleshoot option has an icon of a wrench.
It's the third item under the "Options" header. The Other troubleshooters option also has an icon of a wrench.
If you're having a problem with your computer's audio, for example, you'd want to run the "Audio" troubleshooter. Scroll through the list to find a troubleshooter that will work for you.
Each troubleshooter may ask you to do different things. Make sure to follow the on-screen instructions to fix the issue you're having with your computer.^{[2]
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Section 3 of 4:

Contacting Microsoft

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You can access this page at support.microsoft.com/en-us/contactus.
It's the option that has an icon of four blue squares.
If you need help and you use Windows with your business, you can instead click Get Business support. Once you do, you'll need to sign in with your Windows business account. The steps below will be for readers who selected Get Home support.
Next to the magnifying glass icon, there will be a text bar that says "Example: Can't install Office." Place your cursor into this bar and type what you need help with (for example, "Bluetooth not working.")
You'll have to sign in with your Microsoft account, but once you do, you can then contact Microsoft support for some one-on-one assistance with your issue.

Section 4 of 4:

FAQ

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How do I stop Get Help from popping up when I press F1? To make it so the Get Help app won't pop up when you press F1, you can disable this hotkey.
- Run the following command prompt script with admin privileges:
  @echo off taskkill /f /im HelpPane.exe takeown /f %WinDir%\HelpPane.exe icacls %WinDir%\HelpPane.exe /deny Everyone:(X)^{[3]
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- Alternatively, you can use AutoHotKey to change what the F1 key does when you press it.
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How do I reinstall the Get Help app if I previously uninstalled it? If you uninstalled Get Help and decided you'd like the app back on your computer, the easiest way to reinstall it is via the Microsoft Store. Go to the Get Help app's page in the Microsoft Store and click Install to start reinstalling Get Help. You can also run a command to get the Get Help app back on your computer. To do this, open Command Prompt as an administrator, and run the command winget install --id Microsoft.GetHelp -e.^{[4]
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