Can You Refund Items on Roblox? Full Robux Refund Guide

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How to get Robux back after buying something

Written by Rain Kengly

Last Updated: May 18, 2026 Fact Checked

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• Can you refund items on Roblox?
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• Reporting Unauthorized Charges
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• Using the Try On Feature
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• Video

|Show more |Show less

Need a Robux refund on Roblox? If you have an unauthorized charge or defective item, you can easily report it to Roblox for your money back. If you simply regret your purchase, you likely won't be able to get a refund, but you can still contact Roblox for help. Here's what you need to know about refunding items on Roblox.

Refunding Robux or Items on Roblox

To refund items on Roblox, it must be for an unauthorized charge or because the item is defective. You can't refund an item you regret purchasing, and you won't be able to get Robux or cash back. Use the Roblox website to report unauthorized charges and defective items.

Steps

Section 1 of 3:

Can you refund items on Roblox?

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1. 
   Unfortunately, there's no way to refund Robux if you change your mind. Roblox has a feature to prevent accidental purchases, such as a pop-up message to confirm, so you won't be able to get a Robux or cash refund unless your item is defective. To avoid regretful purchases in the future, you can use Roblox's Try On feature. This allows you to try accessories on your character before finalizing the purchase.

   • If you need a refund for an unauthorized charge, see the next section for instructions on how to report it. This will vary depending on how you were charged, such as by Roblox itself or a different platform.
   • If your item is defective, you can contact Roblox support on their website. You must provide your username, item name, link to the item, and a detailed explanation of the problem.
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Section 2 of 3:

Reporting Unauthorized Charges

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1. 
   1
   Contact Roblox's customer support using their website. If you see any unauthorized charges on your credit/debit card, Google Play account, or PayPal account, you'll need to contact customer support before disputing any charges. If you don't, you won't be able to receive a refund. Check your statement before proceeding.

   • If the charge says Xsolla*Roblox, you must contact Xsolla's Customer Support team at help.xsolla.com/.
   • If the charge says Roblox only, you must contact Roblox's Customer Support at www.roblox.com/support.
2. 
   2
   Provide all required information. When disputing an unauthorized charge, you will need to include the following information, if available:

   • List of the charges by date and amount
   • Billing name
   • Last four digits of the credit/debit card used, PayPal account email address, or Google Play purchase numbers (GPA.###)
   • Roblox username (if known)
   • Any attachments must be in .jpg or .png format to be viewed
3. 
   3
   Report unauthorized purchases on other platforms (optional). If you were charged through iTunes, Xbox, Microsoft (Windows App or Xbox), or Amazon, you must dispute this charge through the respective services as Roblox cannot refund payments made on these platforms.

   • To dispute Apple/iTunes charges, you'll need to contact Apple.
   • For Microsoft, you'll need to contact Microsoft Store Support.
   • For Amazon, you'll need to file a claim within your Amazon account.
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Section 3 of 3:

Using the Try On Feature

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1. 
   1
   Open the Avatar Shop. This is where you can purchase items and accessories for your Roblox character.
2. 
   2
   Select the item you want to try on. On a computer, click the item.

   • On mobile, tap the item.
   • On Xbox, press A.
3. 
   3
   Click Try On. This will let you view the item on your avatar in 2D or 3D.

   • Skip this step on mobile and Xbox.
4. 
   4
   Remove the item. On a computer, click Take Off.

   • On mobile, tap the item again.
   • On Xbox, press A again.
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