How to Turn Off Web Guard

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Co-authored by wikiHow Staff

Last Updated: February 24, 2025

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• Using the T-Mobile App
|
• Using the T-Mobile Website
|
• Video
|
• Q&A
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• Tips

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Web Guard, an optional feature offered to T-Mobile wireless subscribers, blocks access to any websites that feature adult content; such as those with information about violence, guns, pornography, and drugs. If you're finding Web Guard to be too overbearing, you can disable it using the T-Mobile website or the T-Mobile app for iPhone and Android. Web Guard can only be turned off by the primary account holder.

Steps

Method 1

Method 1 of 2:

Using the T-Mobile App

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1. 
   1
   Open the T-Mobile app on your phone. If you don't have the T-Mobile app installed, you can download it from the Apple App Store or the Google Play Store.
2. 
   2
   Log in with your T-Mobile account information. If you haven't set up your T-Mobile account and password yet, tap the "Sign Up" button and follow the prompts.

   • You'll need to be the account holder in order to change the Web Guard settings.
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3. 
   3
   Tap the Menu (☰) button in the upper-left corner. This will open the app menu.
4. 
   4
   Select "Profile Settings" from the menu. Your account profile information will be displayed.
5. 
   5
   Tap the "Family Controls" option. You'll have to scroll down to find it.
6. 
   6
   Select "No Restrictions" and tap "Save." This will disable the Web Guard restrictions.
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Method 2

Method 2 of 2:

Using the T-Mobile Website

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1. 
   1
   Visit the T-Mobile website on your computer. Visit account.t-mobile.com from your computer's web browser.
2. 
   2
   Log in with your T-Mobile ID. You'll need to enter your T-Mobile ID and password to continue. If you don't have one yet, click the "Sign Up" link to get one.

   • You'll need to be the account holder in order to change the Web Guard settings.
3. 
   3
   Click "Profile" in the upper-left corner. This will open your profile settings.
4. 
   4
   Select the "Family Controls" option. You may have to scroll to find this.
5. 
   5
   Select "No Filtering" in the Web Guard section. When you click "Save," Web Guard will be disabled.
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Community Q&A

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• Question

  Is it free or is there a charge?

  

  Community Answer

  Web Guard is a free service for T-Mobile members. Only the primary account holder can change the Web Guard settings.

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Video

Tips

• If you're having difficulty disabling Web Guard, you can call T-Mobile Customer Service by dialing 611 from your T-Mobile phone, or by calling 1-877-746-0909 from any line.
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