Microsoft Store Not Opening: 9 Troubleshooting Tips

Understand why you can't open the Microsoft Store

Co-authored by Rain Kengly Reviewed by Stan Kats

Last Updated: April 22, 2026 Fact Checked

Is the Microsoft Store not opening on your Windows computer? This can be due to corrupted data in the app cache, incorrect region settings, and more. Here's what to do if the Microsoft Store is not opening on your Windows 11 or Windows 10 computer.

Quick Fixes for the Microsoft Store

If the Microsoft Store is not opening, reset the cache by opening the Run menu and entering "wsreset.exe". Click OK to reset it. Be sure to check for Windows updates, correct Language & region settings, and reset/repair the app if necessary.

1

Reset the cache.

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If you can't open the Microsoft Store, you may have corrupted data in your cache. You can easily reset the Microsoft Store cache using the Run menu. Do the following:
- Completely close the Microsoft Store window.
- Press the Windows key + R to open the Run menu.
- Type wsreset.exe and click OK.
- Wait for the Command Prompt window to open, and then close. The Microsoft Store window should open automatically.

2

Check for Windows updates.

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Updates provide important bug fixes. If you don't have automatic updates enabled, be sure to check if you have any pending updates. Do the following:
- On Windows 11: click the Start menu and select Settings. Click Windows Update, and then Check for Windows updates.
- On Windows 10, click the Start menu and select Settings. Click Update & Security, and then Check for updates.
- After the update is downloaded and installed, restart your computer.

3

Check your Language/Region settings.

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Incorrect region settings can affect how your device functions. Be sure your language settings and region settings are accurate to your location. To check, do the following:
- Click the Start menu and select Settings.
- Click Time & language.
- Click Language & region (Windows 11) or Language (Windows 10).
- Set the correct language for Windows display language.
- Set the correct region for Country or region.^{[1]
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4

Use the Windows Troubleshooter.

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Windows has a built-in troubleshooter that can find and repair issues. To find and run the troubleshooter, do the following:
- Click the Start menu and select Settings.
- Click Update & Security.
- Click Troubleshoot.
- Click Windows Store apps.
- Click Run the troubleshooter.
- Follow the on-screen directions for any fixes.

5

Repair and reset the application.

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Repairing the Microsoft Store can fix minor software bugs. The repair process saves your data while resetting deletes all preferences, sign-in details, and app data. You should always repair apps before resetting to save your data if possible. Do the following:
- Click the Start menu and select Settings.
- Click Apps > Installed apps.
- Click the three-dots next to Microsoft Store.
- Click Advanced options.
- Click Repair.
- Restart your computer, and then try to open the Microsoft Store again.
- If this doesn't work, return to the Microsoft Store's Advanced options and click Reset instead.

6

Re-register using PowerShell.

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Re-registering Windows apps in PowerShell can help if they are unresponsive. You'll just need to use a command in the Windows PowerShell window. Do the following:
- Right-click the Start menu (or press CTRL + X).
- Click Windows PowerShell (Admin).
- Copy and paste the following command:
  - Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}
- Press Enter.
- After the command runs, restart your computer.

7

Download it from the web store.

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If the Microsoft Store isn't opening properly, make sure it is installed properly to your device. Open the Start menu and type "microsoft store". If you don't see it, do the following to download it from the online store:
- Go to the Microsoft Store app page in a web browser.
- Click Download.
- Once installed, open the Start menu and type "microsoft store" again.
- Click Microsoft Store to launch it.

8

Restart your router.

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Restart your router, and then try opening the Microsoft Store again. If the issue persists, try disabling the DNS.

9

Reset your device.

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If the Microsoft Store still doesn't open properly, you can try resetting your computer. Keep in mind this will delete everything on your device, including programs, pictures, files, and more. Be sure to create a backup before proceeding.^{[2]
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Go to source} To reset your Windows computer, do the following:
- Open the Start menu and click Settings.
- Click System, and then click Recovery.
- Click Reset PC underneath Recovery options.
- Select Remove everything.
- Follow the on-screen instructions to finish resetting your computer.